Every growing eCommerce or logistics business eventually hits the same wall: orders are shipping faster than the team can track them. Customers want to know "where is my order?" and support staff end up toggling between five, ten, sometimes fifteen different courier websites just to find an answer. There's no single source of truth, no centralized record, and no way to see shipment status without leaving the business system entirely.

This is the operational drag that slows down otherwise well-run teams. Sales are moving, inventory is moving, but shipment visibility is stuck outside the system where the rest of the business actually runs. That's exactly the gap Odoo shipment tracking is meant to close bringing courier data directly into the platform your team already works in every day.

In this guide, we'll walk through the common challenges businesses face with shipment visibility, what to look for in a tracking solution, and how theTrackingMore Integration byCreyox Technologies solves this natively inside Odoo.

Common Shipment Tracking Challenges for Growing Businesses

As order volume grows, so does the complexity of tracking shipments across multiple couriers. Most businesses run into the same handful of problems:

• Fragmented courier logins — every courier has its own portal, login, and interface, forcing staff to juggle multiple tabs and credentials just to check one order.
• Delayed status visibility — without automatic updates, teams only find out about a delay or exception after a customer complains.
• Manual checkpoint checking — verifying where a package physically is, not just its status label, often means digging through a courier's tracking page by hand.
• No centralized record — shipment history lives scattered across courier systems instead of alongside the sales order and delivery record it belongs to.
• Support teams working blind — when a customer asks for an update, agents have to leave the CRM or helpdesk, search a courier site, and come back slowing down every single conversation.

These pain points compound quickly. What starts as a minor inconvenience with a handful of orders becomes a real operational bottleneck once volume scales.

What to Look for in an Odoo Shipment Tracking Solution

Not all tracking add-ons are built the same way. Before adopting a tool, businesses should look for a few core capabilities:

• Real-time synchronization — status updates should arrive automatically, not require manual refreshing.
• Broad courier coverage — a solution tied to just one or two couriers won't scale with a multi-carrier shipping strategy.
• Checkpoint-level detail — not just "in transit" or "delivered," but the full journey a shipment has taken.
• A centralized tracking view — shipment data should live inside the same screens your team already uses for sales and delivery, not a separate portal.
• Multi-company support — for businesses running more than one legal entity or brand, each company should be able to manage its own courier account independently.

A solution that checks these boxes turns shipment tracking from a manual chore into a background process one the team barely has to think about.

Introducing the TrackingMore Integration by Creyox Technologies

TheTrackingMore Integration module, built by Creyox Technologies, connects Odoo directly to theTrackingMore platform, bringing courier data straight into your existing Odoo workflows. This is the core of what makes Odoo TrackingMore integration genuinely useful, it doesn't ask your team to learn a new tool, it simply extends the one they already use. It's also a natural extension of theOdoo integration services Creyox Technologies already offers to clients across industries.

Here's what the module includes:

Real-time automatic status updates

Shipment statuses sync automatically as couriers update them, so your team always sees current information without manual checks.

Coverage across 1,300+ global couriers

This is true Odoo multi-courier tracking whether you ship through regional couriers or major international carriers, they're covered under a single integration.

Comprehensive checkpoint history

Beyond a simple status label, the module provides full Odoo checkpoint history every scan and movement a shipment goes through, from pickup to final delivery.

Secure API connection

The integration connects to TrackingMore through a secure API, keeping shipment data reliable and properly authenticated.

Webhook-based automatic sync

Rather than relying on scheduled polling, the module uses webhooks for Odoo automated tracking sync, so status changes are pushed to Odoo as soon as they happen.

Tracking controls

Teams stay in control of their data with the ability to stop updates on a shipment, trigger a manual refresh, or delete a tracking record entirely when needed.

A centralized tracking menu under Sales

All shipment tracking lives in one place directly under the Sales module making this a true Odoo courier tracking module rather than a bolt-on external tool.

Chatter-logged checkpoint history

Every checkpoint update is logged in Odoo's Chatter, giving your team a running audit trail attached directly to the record.

Multi-company configuration

Each company in a multi-company Odoo setup can configure its own independent TrackingMore account, keeping data properly separated across entities.

Together, these features make Odoo shipment tracking a built-in part of daily operations rather than a separate task someone has to remember to do.

How It Works

Getting shipment visibility running inside Odoo follows a straightforward setup:

1. Connect a TrackingMore account in company settings, linking your existing TrackingMore credentials to Odoo.
2. Sync delivery methods so couriers configured in TrackingMore become available as delivery options in Odoo.
3. Add a TrackingMore-enabled courier to a sales order when processing a customer's shipment.
4. Confirm the delivery order and enter the shipment's tracking number.
5. Create the tracking record, linking that shipment to TrackingMore's tracking system.
6. Monitor real-time status and checkpoints directly from the centralized tracking view no courier website required.

From setup to daily use, the process is designed to fit naturally into workflows your team already follows for Odoo delivery order tracking.

Odoo Trackingmore Integration Workflow

• Navigate to Settings → Users & Companies → Companies and open the "Trackingmore" page to enter your account name and credentials.
• click the Test Connection button to verify successful connection with the Trackingmore API and fetch delivery methods.

• Navigate to Inventory → Configuration → Delivery Methods to view all available delivery carriers, including those synchronized from TrackingMore.

• View the list of delivery methods, including TrackingMore-enabled carriers. Open any courier to view details.

• The Courier Details page displays information for delivery methods fetched from TrackingMore. displays comprehensive information for each couriers, including details, links, features, and courier details etc.

• Create a Sales Order by selecting a customer and adding the desired products. Once the order is ready, click the Add Shipping button to choose a TrackingMore-enabled courier.

• After selecting a TrackingMore-enabled shipping method, click the Add button in the wizard to apply the shipping method to the sale order.

• Click the Confirm button to finalize the sales order and generate the corresponding delivery order with the selected TrackingMore shipping method.

• Enter a valid tracking reference number in the delivery order.

• Use the Trackingmore button to create a tracking record and monitor your shipment with real-time updates.

• Click the Trackingmore Smart Button on the delivery order to view detailed tracking records and shipment status.

• Use the Stop Updating button in the tracking record to pause automatic real-time status updates from TrackingMore.

• Use the Delete Tracking button in the tracking record to delete the tracking.

• Configure the Webhook in your TrackingMore account to enable automatic shipment status updates and checkpoint synchronization in Odoo.

• The Status Info page displays real-time shipment updates to show the latest tracking information.

• The Checkpoints section displays the complete shipment history, including all scanned locations and status updates from TrackingMore.

• The Tracking menu in Sales provides a centralized view of all shipment tracking records created via TrackingMore.

• The Chatter logs in the delivery order record all checkpoint updates, providing a history of tracking events from TrackingMore.

Who Should Use This Module

This integration is built for a range of teams that rely on accurate, fast shipment visibility:

• Odoo partners are looking to offer clients a reliable, ready-built shipment tracking solution.
• eCommerce businesses managing high shipment volume across multiple couriers.
• Logistics and operations teams who need a single, centralized view of shipment status and history.
• Customer support teams who need fast, accurate answers to "where is my order?" without switching tools mid-conversation.

If your business fits any of these profiles, shipment tracking shouldn't be something your team manages outside of Odoo, it should be part of the system itself.

Frequently Asked Questions